Privacy Policy
Last updated: 17 September 2026
The Tailor’s Stitch respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how The Tailor’s Stitch collects, uses, stores and protects your personal information when you visit our website, make an enquiry, book a workshop or otherwise interact with our business.
1. Who we are
The Tailor’s Stitch is an Australian sewing workshop business based in Mandurah, Western Australia.
For the purposes of this Privacy Policy, references to “The Tailor’s Stitch”, “we”, “us” or “our” mean The Tailor’s Stitch.
2. Information we collect
Depending on how you interact with us, we may collect personal information such as:
Your name
Email address
Phone number
Billing or booking information
Workshop booking details
Information you provide when contacting us
Any other information you voluntarily provide to us
When you visit our website, certain information may also be collected automatically by our website provider or third-party services, such as your IP address, browser type, device information and information about how you use our website.
3. How we collect your information
We may collect personal information when you:
Make a booking for a workshop
Contact us through our website
Subscribe to or sign up for communications from us
Complete a form on our website
Purchase a product or service from us
Communicate with us by email, phone or social media
Browse or interact with our website
We aim to collect personal information directly from you wherever reasonably possible.
4. How we use your information
We may use your personal information to:
Process and manage workshop bookings
Process payments and provide services to you
Respond to enquiries and communicate with you
Provide information about your booking
Send important information relating to our workshops or services
Improve our website, services and customer experience
Send marketing communications where you have agreed to receive them
Meet our legal, accounting and administrative obligations
We will only use your personal information for purposes that are reasonably necessary for operating our business or as otherwise permitted or required by law.
5. Payments
Payments made through our website may be processed by third-party payment providers.
The Tailor’s Stitch does not generally have access to or store your complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.
6. Third-party services
Our website may use third-party providers to operate certain functions, including website hosting, payment processing, booking services, email communications, analytics and other website features.
These providers may collect or process information in accordance with their own privacy policies.
Where appropriate, we take reasonable steps to use reputable service providers and only provide them with information necessary for them to perform their services.
7. Cookies and website analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve our services.
Cookies are small files stored on your device when you visit a website. You can generally adjust your browser settings to refuse or manage cookies, although this may affect some website functionality.
We may also use analytics services to understand website traffic and visitor behaviour. These services may collect information such as your IP address, device type, browser information and pages visited.
8. Marketing communications
If you choose to receive marketing communications from The Tailor’s Stitch, we may use your contact details to send you information about workshops, new courses, events or other relevant updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
We will not sell your personal information to third parties.
9. How we protect your information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required to retain it to meet legal, accounting or other obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.
11. Disclosure of personal information
We may disclose your personal information where reasonably necessary to operate our business, including to:
Website and booking service providers
Payment processors
Professional advisers such as accountants
Technology and IT service providers
Government bodies or authorities where required by law
We will not otherwise disclose your personal information unless you have given consent or disclosure is permitted or required by law.
12. Accessing or correcting your information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We will respond to reasonable requests in accordance with applicable privacy laws.
13. Privacy enquiries and complaints
If you have a question, concern or complaint about how your personal information has been handled, please contact us.
The Tailor’s Stitch
Mandurah, Western Australia
Email: natalie@thetailorsstitch.com.au
We will endeavour to respond to your enquiry or complaint and work with you to resolve any privacy concerns.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about making a privacy complaint.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
Any changes will be published on this page, with the updated date shown at the top of the policy.
15. Contact us
If you have any questions about this Privacy Policy or how The Tailor’s Stitch handles your personal information, please contact us at: